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Return Policy We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim. There is a 20% restocking fee and shipping cost is non-refundable for undelivered, unclaimed, returned or refused packages. There is a 20% restocking fee and shipping cost is non-refundable on non-damaged items that are returned up to 30 days from date of purchase on all products. No Returns or Refunds from 30 days of date of sale. ALL RETURNS REQUIRE THE FOLLOWING: •DETAILED REASONS FOR RETURN •ORIGINAL PACKAGING WITH ALL ACCESSORIES, MANUALS and INVOICE •ORIGINAL NAME, ADDRESS AND PHONE NUMBER ON ORDER •DATE OF PURCHASE E-MAIL THE INFORMATION STATED ABOVE To: sales@icontrolmypain.com After receiving the above information we will provide a PRE-AUTHORIZATION & CODE. Once you receive your code you MUST put the code on the Outside of the package. If there is no code on the returned product we will refuse the package. Refunds and Financial Adjustments: All FINANCIAL Adjustments including REFUNDS can take up to 30 Business Days for Processing. Authorized returns must have the above required information. Once processed, an e-mail will be sent with details of the transaction. |